How to Create a Protected Knowledge Base
AI Summary
Creating a protected knowledge base is easy with PaceKB's feature that can be set up in minutes by following a few simple steps on the dashboard. Users can enable the "Protected Knowledge Base" option under settings to restrict access to articles to employees or customers only. To ensure the protection is working, users can test the knowledge base URL and set up readers by following additional instructions provided.A protected knowledge base is useful if you want to restrict access from your articles to employees/customers only. PaceKB offers a protected knowledge base feature that takes minutes to setup, and in this article we will show you how!
First, head to your PaceKB Dashboard: https://www.pacekb.com/app/admin/dashboard
If you don't already, you can create a knowledge base by following this article: How To Create a Knowledge Base
Next, navigate to Settings from the sidebar
Under the "Security" section, locate and enable "Protected Knowledge Base"
Save your settings, and now your knowledge base will be protected!
You can test this by navigating to the URL of your knowledge base and see if you can access it. We recommend setting up yourself as a reader, along with all other users by following this article here: How to Add Readers to Your Knowledge Base.
If you run into any issues let us know and we will be happy to help you setup your Protected Knowledge Base!
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