Creating a protected knowledge base is easy with PaceKB's feature that can be set up in minutes by following a few simple steps on the dashboard. Users can enable the "Protected Knowledge Base" option under settings to restrict access to articles to employees or customers only. To ensure the protection is working, users can test the knowledge base URL and set up readers by following additional instructions provided.

<p>A protected knowledge base is useful if you want to restrict access from your articles to employees/customers only. PaceKB offers a protected knowledge base feature that takes minutes to setup, and in this article we will show you how!</p><h2>Steps</h2><ol><li><p>First, head to your PaceKB Dashboard: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.pacekb.com/app/admin/dashboard">https://www.pacekb.com/app/admin/dashboard</a></p></li><li><p>If you don't already, you can create a knowledge base by following this article: <a target="_blank" rel="noopener noreferrer nofollow" href="https://help.pacekb.com/en/article/how-to-create-a-free-knowledge-base">How To Create a Knowledge Base</a></p></li><li><p>Next, navigate to Settings from the sidebar</p></li><li><p>Under the "Security" section, locate and enable "Protected Knowledge Base"</p><img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/507e21b6-c8f1-11ed-992b-0a358cd11241/articles/a575ce3c-772a-48c4-90ec-92d186f355e5.png" alt="Screenshot 2024-02-24 at 16.24.59.png" width="413" style="aspect-ratio: 3.0082 / 1"></li><li><p>Save your settings, and now your knowledge base will be protected!</p></li></ol><p>You can test this by navigating to the URL of your knowledge base and see if you can access it. We recommend setting up yourself as a reader, along with all other users by following this article here: <a target="_blank" rel="noopener noreferrer nofollow" href="https://help.pacekb.com/en/article/how-to-add-readers-to-your-protected-knowledge-base">How to Add Readers to Your Knowledge Base.</a></p><img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/507e21b6-c8f1-11ed-992b-0a358cd11241/articles/35ed6e9f-8d4e-4c81-9156-604326e4c092.png" alt="Screenshot 2024-02-24 at 16.30.06.png" width="724" style="aspect-ratio: 1.57945 / 1"><h2>Conclusion</h2><p>If you run into any issues let us know and we will be happy to help you setup your Protected Knowledge Base!</p>

How to Create a Protected Knowledge Base

AI Summary

Share Article

Was this article helpful?

Recommended Articles

Guide to use PaceKB Integrations

Adding a Privacy Policy and Terms & Conditions to Your PaceKB Knowledge Base

How to change the display name of authors in PaceKB

How to customise search queries in PaceKB

Comments