PaceKB allows users to easily add or link their Privacy Policy and Terms and Conditions to their knowledge base. To link existing policies, users need to go to the PaceKB Dashboard, select "Settings," then "Design," and enter the link to their policies. To add new policies, users follow the same steps but ensure that "On-Site Terms and Conditions" and "On-Site Privacy Policy" are turned on and paste their policies in the input box. PaceKB collects various information about users' article views, searches, comments, and login attempts, which should be included in the Privacy Policy.

PaceKB offers the ability to add or link your Privacy Policy and Terms and Conditions to your knowledge base with ease. In this article, we will explore how to both add and link your policies to your knowledge base.<h2 style="text-align: start">Link Existing Policies</h2><ol><li>First, head to your PaceKB Dashboard:&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.pacekb.com/app/admin/dashboard">https://www.pacekb.com/app/admin/dashboard</a>&nbsp;(if required, sign in with your credentials)</li><li>From the Sidebar Navigation select "Settings"<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/13095704-bd91-47f8-9e2e-cdd15c354f7d.png" alt="Screenshot 2023-10-17 at 15.57.55.png" width="401" style="aspect-ratio: 6.39216 / 1"></li><li>From the Settings navigation select "Design"<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/ddbff6c3-c39b-4064-a425-ddd1ac6524ef.png" alt="Screenshot 2023-10-17 at 15.58.49.png" width="175" style="aspect-ratio: 0.54731 / 1"></li><li>Locate the "Terms and Conditions and "Privacy Policy" sections.<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/33bb3fa3-711a-4a46-99f0-d6e76006e1c3.png" alt="Screenshot 2023-10-17 at 15.59.20.png" width="549" style="aspect-ratio: 3.46863 / 1"><ol><li>Ensure "On-Site Terms and Conditions" and "On-Site Privacy Policy" are turned off.</li><li>Enter the link to your policies and save the form</li></ol></li></ol>The Terms and Conditions and Privacy Policy links in your footer will now link to these pages!<h2 style="text-align: start">Add New Policies</h2><ol><li>First, head to your PaceKB Dashboard:&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.pacekb.com/app/admin/dashboard">https://www.pacekb.com/app/admin/dashboard</a>&nbsp;(if required, sign in with your credentials)</li><li>From the Sidebar Navigation select "Settings"<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/13095704-bd91-47f8-9e2e-cdd15c354f7d.png" alt="Screenshot 2023-10-17 at 15.57.55.png" width="401" style="aspect-ratio: 6.39216 / 1"></li><li>From the Settings navigation select "Design"<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/ddbff6c3-c39b-4064-a425-ddd1ac6524ef.png" alt="Screenshot 2023-10-17 at 15.58.49.png" width="175" style="aspect-ratio: 0.54731 / 1"></li><li>Locate the "Terms and Conditions and "Privacy Policy" sections.<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/33bb3fa3-711a-4a46-99f0-d6e76006e1c3.png" alt="Screenshot 2023-10-17 at 15.59.20.png" width="549" style="aspect-ratio: 3.46863 / 1"><ol><li>Ensure "On-Site Terms and Conditions" and "On-Site Privacy Policy" are turned on</li><li>Paste your policies in the input box before saving the form</li></ol></li></ol>The Terms and Conditions and Privacy Policy links in your footer will now link to a page with your policies visible!<h2 style="text-align: start">What Information Does PaceKB Store About Your Users</h2>PaceKB collects important information about your users when they use your knowledge base. This information is regularly collated and forms our core knowledge base reporting functionality that you can access in your PaceKB dashboard. We recommend including this information in your Privacy Policy so users are completely aware on the scope of the information stored.<h4 style="text-align: start">Anonymous Article View Data</h4><ul><li>Article visited</li><li>View timestamp (Date &amp; Time)</li><li>Duration of viewing article</li><li>Browser</li><li>Device</li><li>IP Address</li><li>Country</li><li>Browser Language</li><li>Selected Language (Coming Soon)</li><li>Previous URL</li></ul><h4 style="text-align: start">Anonymous Search Data</h4><ul><li>Search Query</li><li>Count of results</li><li>Selected result order</li><li>Article selected</li><li>Timestamp of search (Date &amp; Time)</li></ul><h4 style="text-align: start">Article Comments</h4><ul><li>Email Address</li><li>Name</li><li>IP Address</li><li>Comment</li></ul><h4 style="text-align: start">Login Attempts</h4><ul><li>Email Entry</li><li>Attempted Login User</li><li>Successful Attempt?</li><li>IP Address</li><li>Login Attempt Timestamp (Time &amp; Date)</li></ul><h2 style="text-align: start">Conclusion</h2>We hope this has helped you understand how to link your Privacy Policy and Terms and Conditions to your knowledge base. If you have any issues or have any questions, as always please reach out to our support team using the Live Chat on your PaceKB Dashboard.

Adding a Privacy Policy and Terms & Conditions to Your PaceKB Knowledge Base

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