This article explains how to import Word documents into your knowledge base using the PaceKB docx importer. To do this, you need to go to your PaceKB Dashboard, select "Articles" from the Sidebar Navigation, edit or add a new article, and upload your docx file using the importer in the "Advanced" section. Once imported, the document will convert to your article format and be editable.

<div data-type="warningBanner" class="warningBanner"><p><strong>Please Note</strong>: This is a PaceKB Professional feature. You can upgrade to PaceKB Professional&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.pacekb.com/pricing">here</a>.</p></div><p style="text-align: start">PaceKB makes it easy to import Word documents into your knowledge base by using our docx importer. In this article, we will explain how you can use the PaceKB docx importer on your knowledge base.</p><h2 style="text-align: start">Using docx Importer</h2><ol><li><p>First, head to your PaceKB Dashboard:&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.pacekb.com/app/admin/dashboard">https://www.pacekb.com/app/admin/dashboard</a>&nbsp;(if required, sign in with your credentials)</p></li><li><p>From the Sidebar Navigation select "Articles"</p><img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/3d84d643-b155-4f9a-bc0f-ba9b7e7eb2b4.png" alt="Screenshot 2023-10-17 at 15.19.13.png" width="357" style="aspect-ratio: 5.39344 / 1"></li><li><p>Either edit an existing article or add a new one</p></li><li><p>From the sidebar locate the "Advanced" section and upload your docx file using the importer</p><img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/20625ad1-3379-4853-896f-f78b203f51ff.png" alt="Screenshot 2023-10-17 at 15.20.53.png" width="448" style="aspect-ratio: 1.73993 / 1"></li></ol><p style="text-align: start">Once imported your document will automatically convert to your article format and be editable.</p><h2 style="text-align: start">Conclusion</h2><p style="text-align: start">We hope this has helped you understand how the docx importer works and how it's beneficial for your Knowledge Base. If you have any issues or have any questions, as always please reach out to our support team using the Live Chat on your PaceKB Dashboard.</p>

Importing Word Documents into Your Knowledge Base

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