This article explains how to create and manage tags in a knowledge base using PaceKB. Users can view all tags, delete tags by confirming the deletion, and create or edit tags by entering the required information and saving them. For any issues or questions, users can reach out to the support team via the Live Chat on the PaceKB Dashboard.

Tags serve as a great second form of organisation on your knowledge base and managing them is made easy with PaceKB. In this article, we will explain how to create and manage tags in your knowledge base.<h2 style="text-align: start">Viewing Knowledge Base Tags</h2><ol><li>First, head to your PaceKB Dashboard:&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.pacekb.com/app/admin/dashboard">https://www.pacekb.com/app/admin/dashboard</a>&nbsp;(if required, sign in with your credentials)</li><li>From the Sidebar Navigation select "Tags"<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/b4ee98d7-53f1-4665-9b26-cbbb5fab0dbc.png" alt="Screenshot 2023-10-21 at 17.23.32.png" width="382" style="aspect-ratio: 6.01852 / 1"></li></ol>From here, you can see all tags on your knowledge base. You can quickly move between multiple pages and search using the filter<img height="auto" style="text-align: start; aspect-ratio: 2.53751 / 1" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/1dce3376-4bea-4787-8750-f5811808ce74.png" alt="Screenshot 2023-10-21 at 17.20.32.png" width="1002">The following information on each tag is visible:<ul><li>Name</li><li>Languages (For translating categories)</li><li>Slug</li><li>Created By</li><li>Articles Count</li><li>Actions (Edit and Delete)</li></ul><h2 style="text-align: start">Deleting Knowledge Base Tags</h2><ol><li>Locate the tag you want to delete from the tag list.</li><li>From the actions column, click the trash icon<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/3cd38306-4a08-4d2b-8b82-aaf08bab91d1.png" alt="image.png" width="70" style="aspect-ratio: 0.930233 / 1"></li><li>You will then be prompted to confirm you want to delete the tag. Once happy, confirm the delete<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/21d0768e-7796-4da5-a253-b419a2b53a40.png" alt="Screenshot 2023-10-21 at 17.26.57.png" width="585" style="aspect-ratio: 3.09132 / 1"></li></ol>Your tag will now be deleted<h2 style="text-align: start">Creating/Editing Knowledge Base Tags</h2>The editor for tags is the same for both creating and editing. You can create a new tag by using the "+ Add New" button located at the top of the tags list, or you can edit by clicking the pencil icon located next to the tag you want to edit.<img height="auto" style="text-align: start; aspect-ratio: 3.01567 / 1" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/051818eb-e91c-42b5-96ed-46360b1db69a.png" alt="Screenshot 2023-10-21 at 17.28.28.png" width="942">The fields that are editable with tags are:<ul><li>Name (Name shown on the tag)</li><li>Slug (URL friendly name)</li><li>Short Description (The description shown in the browser and to search engines)</li><li>Long Description (The WYSIWYG editor description is shown on the tag page and you have full editing control over content)</li></ul>Once you have entered the required information, you can proceed to save your tag. It will now be visible on your knowledge base.<h2 style="text-align: start">Conclusion</h2>We hope this has helped you understand how to manage tags on your knowledge base. If you have any issues or have any questions, as always please reach out to our support team using the Live Chat on your PaceKB Dashboard.

Creating and Managing Knowledge Base Tags

AI Summary

Share Article

Was this article helpful?

Recommended Articles

Translating Content in Your Knowledge Base

Bulk Deleting Content in Your Knowledge Base

Comments