This article explains how to create, view, edit, and delete knowledge base categories in PaceKB. Users can view all categories and search for specific ones, and the information displayed includes the name, languages, priority, parent category, creator, article count, and actions. To delete a category, users need to locate it in the list, click the trash icon, and confirm the deletion.

Categories are essential for having a well-structured knowledge base. In this article, we will explain how to view, delete, create and edit knowledge base categories in PaceKB.<h2 style="text-align: start">Viewing Knowledge Base Categories</h2><ol><li>First, head to your PaceKB Dashboard:&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.pacekb.com/app/admin/dashboard">https://www.pacekb.com/app/admin/dashboard</a>&nbsp;(if required, sign in with your credentials)</li><li>From the Sidebar Navigation select "Categories"<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/9fc55ec2-9266-4c6d-8f32-e02a9b171d42.png" alt="Screenshot 2023-10-21 at 16.52.00.png" width="454" style="aspect-ratio: 6.05556 / 1"></li></ol>From here you can see all categories. You can quickly move between multiple pages of categories and search if needed.<img height="auto" style="text-align: start; aspect-ratio: 2.33041 / 1" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/902899e3-4d3f-428c-a869-a57ccfa3753b.png" alt="Screenshot 2023-10-21 at 16.53.02.png" width="1058">The following information on each category is visible:<ul><li>Name</li><li>Languages (For translating categories)</li><li>Ordered Priority</li><li>Parent Category (If one exists)</li><li>Created By</li><li>Articles Count</li><li>Actions (Edit and Delete)</li></ul><h2 style="text-align: start">Deleting a Knowledge Base Category</h2><ol><li>Locate the category you want to delete from the categories list.</li><li>From the actions column, click the trash icon<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/4e3d10d0-1802-4065-ac9a-c14f85aeef98.png" alt="Screenshot 2023-10-21 at 16.54.58.png" width="46" style="aspect-ratio: 0.930233 / 1"></li><li>You will then be prompted to confirm you want to delete the category. Once happy, confirm the delete<img height="auto" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/71676125-e9cb-4c24-8b7d-a5f386e73572.png" alt="Screenshot 2023-10-21 at 16.55.03.png" width="626" style="aspect-ratio: 3.14486 / 1"></li></ol>Your category will now be deleted<h2 style="text-align: start">Creating/Editing Knowledge Base Categories</h2>The editor for categories is the same for both creating and editing. You can create a new category by using the "+ Add New" button located at the top of the categories list, or you can edit by clicking the pencil icon located next to the category you want to edit.<img height="auto" style="text-align: start; aspect-ratio: 2.30501 / 1" src="https://pacekb-bucket.s3.amazonaws.com/f814dd9c-2cac-11ee-bb72-0a358cd11241/articles/e820d8bd-5517-4768-95cb-2f32354de421.png" alt="Screenshot 2023-10-21 at 16.58.08.png" width="1026">The fields that are editable with categories are:<ul><li>Name (The name displayed on your knowledge base)</li><li>Slug (The URL friendly name of your category)</li><li>Category Order Priority (If you order categories by priority, this is used to determine the ordering. The lower the number equals the higher the position)</li><li>Parent Category (If you want the category hosted within another, you can select the parent here)</li><li>Short Description (The description shown in the browser and to search engines)</li><li>Long Description (The WYSIWYG editor description is shown on the category page and you have full editing control over content)</li><li>Category Thumbnail (The thumbnail to show at the top of the category card if set)</li><li>Category Icon (The icon to show next to the category card if set)</li></ul>Once you have entered the required information, you can proceed to save your category. It will now be visible on your knowledge base.<h2 style="text-align: start">Conclusion</h2>We hope this has helped you understand how to manage categories on your knowledge base. If you have any issues or have any questions, as always please reach out to our support team using the Live Chat on your PaceKB Dashboard.

Creating and Managing Knowledge Base Categories

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